The new Idea and Innovation Management of the DDPS
“The collaboration with target and as well as its current software offering completely met our needs. The support and experience the target colleagues provided in our project were enormously important and helpful. The project was completed in time, on budget, and at high quality – implementing those three elements simultaneously is not a given in today’s IT landscape. If we had to choose a provider again, we would definitely work with target and its product.”
Executive Master of Business Administration /
Innovation Manager DDPS
(Head of Competence Center Human Resources in
the Federal Personnel Office in the Federal Department
The DDPS provides services that support basic functions for the country of Switzerland. The organization relies on goal-oriented professionals to work independently. It sees innovation management as an important tool for employee codetermination and contribution. The organization’s existing IT tool was outdated and could not fulfill the expectations required by a functional redesign of its idea management. The organization was looking for a new solution that met both technical and functional requirements, that fit well with the DDPS strategy, and that had a holistic yet sustainable scope.
After a World Trade Organization (WTO) call for proposals, the implementation contract was awarded to target software solution at the end of March 2014. After in-depth analysis of customer requirements, technical implementation and operation began in November 2014. It was introduced internally at DDPS in February 2015. The new solution is available to DDPS employees in the existing portal in its familiar design. It is both easy to use and tailored to the needs of the role owners; the switch to the new platform was effortless. The new solution has been positively received by employees in various functions and roles.
DDPS found collaboration with target, especially the uncomplicated support, a deciding factor in the implementation of the project in a relative short period of time. Philippe Matter, Innovation Manager (Executive MBA) at DDPS, summarized the project as follows: “In an increasingly complex world of IT landscape of a company, it is essential that new processes and systems be embedded into an existing IT infrastructure. It is also indispensable for large enterprises to offer a simple, efficient, and flexible instrument today to all of its employees for corporate idea management and continuous improvement processes, so that they can actively participate in the overall development and improvement of a company. target Idea Management offered both.”